Privacy Policy
At BERLIAN Jewellery, we are dedicated to offering exceptional customer service and timeless fine jewellery, while safeguarding the privacy of our customers. To better serve you, we may collect and securely store certain information such as your contact details, product and service preferences, special occasion dates (e.g. birthdays and anniversaries), and billing and shipping information.
We do not sell or rent your personal information to other businesses under any circumstances. Your information is treated with the utmost confidentiality, and we are committed to protecting the trust you place in BERLIAN Jewellery.
All orders placed through berlian.com.au are transmitted using secure, encrypted technology. To confirm that your order is secure, check your web browser while in the checkout section most browsers display a padlock or key icon when you are on a secure site.
If you create an account with us, your billing and shipping information will be stored to make future purchases easier, but this information is only used by BERLIAN Jewellery and trusted third parties providing services directly related to our business (outlined below).
1. What information does berlian.com.au collect?
When you make a purchase on berlian.com.au, we collect and store details required to complete your order, including your name, billing and shipping address, contact information (email and phone number), and payment details.
2. Does berlian.com.au use cookies?
Yes. “Cookies” are small data files stored on your device by your web browser. If you add items to your shopping cart, we create a cookie containing a unique customer number so your cart can be saved until you check out.
Most web browsers accept cookies by default, but you can adjust your settings to decline them. Please note, however, that disabling cookies may prevent you from completing purchases online at BERLIAN Jewellery. Cookies used by us do not store personally identifiable information.
3. How is your information used?
We use the information collected to:
- Fulfil and process your orders
- Provide related services (payment processing, fraud prevention, order shipping, and customisation)
- Improve our website and customer experience
- Respond to enquiries and assist with after-sales service
- Contact you (where you have opted in) about BERLIAN Jewellery products, services, events, and promotions.
Trusted third-party service providers may access your information only for the purposes of performing tasks directly related to BERLIAN Jewellery, such as payment processing, shipping, or data analysis. These partners are strictly authorised to use your information solely in connection with the services they provide.
We also retain some details in our customer database to make future purchases faster and to keep you informed about our collections, services, and special promotions, if you choose to receive such updates.
4. Communication Preferences
We send promotional emails only to customers who have opted in to receive them. If you no longer wish to receive updates, you can unsubscribe via the link in our emails or contact us at enquiries@berlian.com.au.
Please note that due to processing times, you may still receive communications that were already scheduled at the time you unsubscribe.
5. Updating Your Information
If you need to update or correct your personal information, or have questions regarding our privacy practices, please contact us at:
BERLIAN Jewellery
📧 Email: enquiries@berlian.com.au